Shipping policy

Last updated: May 2026

At Thread and Light Design Co., we aim to package and deliver your creative kits with care and as quickly as possible so you can start crafting and creating at home.

Processing Times

All orders are processed within 3–5 business days unless otherwise stated.

During busy periods, seasonal launches, or promotional events, processing times may be slightly longer. If there are any significant delays, we will contact you via email.

Orders are not processed or dispatched on weekends or public holidays.

UK Shipping

We currently ship throughout the United Kingdom using trusted postal and courier services.

Estimated Delivery Times

Standard UK Delivery: 2–5 business days
Tracked UK Delivery: 1–3 business days

Shipping costs are calculated at checkout based on the size and weight of your order.

International Shipping

Thread and Light Design Co. is pleased to offer international shipping to selected countries.

Estimated International Delivery Times

Europe: 5–10 business days
International (Rest of World): 7–21 business days

Delivery times may vary depending on customs processing and local postal services.

International shipping costs are calculated at checkout based on destination and parcel size.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or additional charges that may apply in their country.

Thread and Light Design Co. is not responsible for delays caused by customs.

Please check your country’s import regulations before placing an order.

Order Tracking

If tracking is included with your chosen shipping option, you will receive a dispatch confirmation email with tracking details once your order has been shipped.

Local Collection & Workshops

Local collection may occasionally be available for workshop attendees or local customers. Collection details will be provided where applicable.

Packaging

We carefully package all craft kits to ensure they arrive safely and beautifully presented. Wherever possible, we aim to use recyclable and environmentally conscious packaging materials.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

Thread and Light Design Co. cannot be held responsible for orders delayed, lost, or returned due to incorrect address information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible at:
[your email address]

Lost, Delayed, or Missing Orders

While we aim to ensure all orders arrive on time, delays can occasionally occur due to postal services, customs, or courier issues outside of our control.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist.